VP · OPERATIONS & TECHNOLOGY

◦ ISSAQUAH, WA

Enterprise technology and operations, led at scale.

A technology and operations executive with 15+ years scaling multi-site service organizations. Reporting to the CEO on the executive leadership team, leading technology, cybersecurity, and AI strategy for a 31-person organization serving 493 clients on a $12M to $15M P&L within a $15M to $18M portfolio. Cut $2.2M in recurring annual cost, raised uptime to 99.9%, and delivered a 12-month ERP migration and a $21M infrastructure modernization. CISM, PMP, ITIL v4 certified.

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CM · ISSAQUAH

2026

EXECUTIVE SCOPE

The operating mandate, in full.

At TeamLogic IT today: reporting to the CEO on the executive leadership team, with end-to-end ownership of technology, cybersecurity, and AI strategy for a managed-services business, carried on a single P&L with direct accountability for delivery, staffing, and client outcomes.

P&L OWNERSHIP

$12M+

Full ownership of a $12M to $15M P&L within a $15M to $18M portfolio, 80% recurring, reporting to the CEO. Delivered $2.2M in recurring annual cost reduction, 18 to 20% of the base, in 14 months.

ORGANIZATION

31 people

Leading a 31-person organization through six functional managers across service desk, professional services, and cybersecurity. Hired four and promoted three into leadership.

CLIENT PORTFOLIO

493 clients

Clients grown from 451 to 493, including 25 to 35 accounts personally originated, with cybersecurity strategy set across 400-plus environments. At-risk accounts worth $1M-plus and $600K a year recovered as executive sponsor.

MULTI-SITE / GLOBAL

4 sites

Earlier, at RPI Print: IT for 500-plus employees across four sites in the US and the Netherlands on a $5.2M budget, plus a $21M multi-year infrastructure-modernization strategy.

GOVERNANCE

SOC 2 / ISO

Security aligned to SOC 2, ISO 27001, and NIST, with Zero Trust, IAM, and privileged access standardized. Enterprise AI strategy and governance across Copilot, ChatGPT Enterprise, and Claude.

RESILIENCE

99.9% up

Executive incident commander for ransomware and major outages, with disaster recovery, business continuity, and RTO/RPO planning built into the architecture.

MEASURED OUTCOMES

Before, and after.

Quality and cost moved in the right direction at the same time across the managed client base. Each figure is a documented start-to-current result.

SLA COMPLIANCE

87%→95%

Delivery restructured into owned functions.

FIRST-CALL RESOLUTION

82%→86%

Triage and dispatch tightened at intake.

CSAT

82%→90%

Executive engagement on strategic accounts.

UPTIME

99.6%→99.9%

Held at the ceiling across the portfolio.

CLIENT PORTFOLIO

451→493

Grown while sustaining retention.

COST BASE

−$2.2M

18 to 20% out over 14 months.

WHERE THE $2.2M CAME FROM

~$1.1M

~$550K

Vendor contract renegotiation · ~$1.1M, about 50%

Process automation · ~$550K, about 25%

Staffing restructuring & license consolidation · ~$550K, about 25%

PROFILE

Fifteen-plus years leading technology and operations across managed services, manufacturing, and enterprise environments, with a career built on owning outcomes rather than advising on them.

The through line: infrastructure, cloud, ERP, security, and AI run as one accountable operation. Leading a 12-month NetSuite to Epicor ERP migration, winning approval for a $21M infrastructure-modernization strategy, moving 200-plus workloads to Azure and colocation, and setting enterprise AI and cybersecurity strategy across 400-plus client environments.

Founding and profitably exiting a managed-services firm sharpened the discipline of scaling without adding headcount. My focus now: a permanent senior seat owning technology and operations for an organization that treats resilience as an operating standard.

SELECTED ENGAGEMENTS

Owned from first call to signature.

Sanitized for confidentiality: representative engagements showing full ownership of the deal, the relationship, and the recovery when it counted.

TECHNOLOGY MANUFACTURING

Full-cycle infrastructure win, $1M-plus

An inbound opportunity owned end to end. Proposal and solution built with my technical team, all negotiations led personally, and the contract closed under the client CEO's signature. Scope spanned an infrastructure overhaul, a cybersecurity audit, and internal and external penetration testing.

ORIGINATION TO CLOSE

AVIATION

At-risk account, back on track in 60 days

Equipment delays had stalled a major program. Direct client communication, hands-on relationship management, and coordinated technical resources restored it in roughly 60 days. The account then expanded with additional change-order work.

~60-DAY RECOVERY

CLEAN ENERGY

250,000 sq ft build, saved after a vendor failure

A new-facility build-out of infrastructure, fiber optics, networking, and safety and security systems. When a vendor's faulty fiber splicing put a critical run at risk, personal coordination of technical resources and hands-on work recovered the project in roughly 30 days, and the account grew with new opportunities.

~30-DAY RECOVERY

EXPERIENCE

Where the work was done.

DEC 2023 - PRESENT

Vice President of Operations & Technology

TEAMLOGIC IT · BELLEVUE, WA

Reporting to the CEO on the executive leadership team, with full ownership of a $12M to $15M P&L within a $15M to $18M portfolio (80% recurring) and a 31-person organization led through six functional managers across service desk, professional services, and cybersecurity. Set cybersecurity strategy across 400-plus client environments and led enterprise AI strategy across Copilot, ChatGPT Enterprise, and Claude, with AI governance and AI-assisted security. Cut $2.2M in recurring annual cost, recovered at-risk accounts worth $1M-plus and $600K a year, and grew clients from 451 to 493 on 25 to 35 personally originated accounts. Owned full sales cycles on $1M-plus engagements from origination through client-CEO signature, and led technology due diligence and post-acquisition integration across acquired organizations.

REPORTS TO CEO AI STRATEGY $2.2M SAVED M&A INTEGRATION

JAN 2022 - DEC 2023

Information Technology Director

RPI PRINT · SEATTLE, WA

Owned IT for 500-plus employees across four sites in the US and the Netherlands on a $5.2M budget with a 16-person team. Directed a 12-month NetSuite to Epicor ERP migration for roughly 100 users, automating order processing and replenishment and enabling an accounting restructure worth more than $183K a year. Won executive approval for a $21M multi-year infrastructure-modernization strategy and migrated 200-plus servers across four sites, roughly 30% to Azure and 50% to colocation, in about six months. Modernized Exchange Online, SharePoint, Intune, and Entra ID, strengthened disaster recovery and continuity, and built security to SOC 2 and ISO 27001 audit readiness.

$21M MODERNIZATION ERP MIGRATION 500+ EMPLOYEES

MAY 2015 - JAN 2022

Owner & Founder

AIDMYCOMPUTER · ISSAQUAH, WA

Built and profitably sold a managed-services firm: 165 clients, $1M-plus revenue, as a Microsoft Gold Partner. Delivered managed infrastructure, cloud, and cybersecurity, guiding multiple clients to SOC 2 and one to ISO 27001. Achieved about 90% client retention and advised across a six-month transition to ensure continuity at exit.

$1M+ REVENUE ~90% RETENTION GOLD PARTNER

MAR 2012 - MAY 2015

Solutions Architect

GANNETT PEAK BUSINESS SOLUTIONS · SHERIDAN, WY

Designed infrastructure, cloud, and security solutions for SMB clients across varied industries. Served as primary technical escalation and vCIO advisor, delivering Microsoft 365 and Azure implementations and cybersecurity assessments that aligned technology roadmaps to business goals.

CLOUD & SECURITY vCIO ADVISORY

Enterprise technology and operations, led at scale.

The operating mandate, in full.

Before, and after.

Owned from first call to signature.

Where the work was done.

Education and certification.

Open to VP, Operations & Technology.